1. Information We Collect

When you register and use the 15t platform, we collect several categories of information to ensure a smooth, secure and personalised experience for every user in Malaysia.

Account information: This includes your full name, date of birth, email address, phone number, and identity verification details collected during registration. This information is used to verify your identity and keep your account secure.

Device and browser information: We collect technical data such as device type, operating system, browser type, IP address and screen resolution. This helps us optimise the platform for a better mobile experience in Malaysia.

Payment information: To process deposits and withdrawals in MYR (RM), we retain the necessary information relating to the payment methods you use, such as MOLPay or Boost. Full card numbers and banking passwords are never stored by 15t.

Usage data: We record in-platform activity such as bets placed, games played, login frequency and account preference settings. This data is used for the ongoing improvement of our services.

2. How We Use Your Information

Information collected is used by 15t solely for the following specific and controlled purposes:

  • Account verification and security: To ensure every account is legitimate and belongs to the correct individual, and to prevent fraud and unauthorised access.
  • Transaction processing: Enabling deposits, withdrawals and bonus payments in MYR (RM) to be processed accurately and securely.
  • Customer support: Using records of your interactions to provide more effective and relevant assistance whenever you contact the 15t support team.
  • Platform improvements: Analysing usage patterns to improve service quality, technical stability and the overall user experience.
  • Legal compliance: Meeting the compliance and reporting requirements mandated under applicable Malaysian law.

15t will not use your personal information for any purpose beyond those stated above without first obtaining your consent.

3. Cookies & Tracking

The 15t platform uses cookies and equivalent tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.

We use several types of cookies:

  • Necessary cookies: Required for core platform operations such as login session authentication and language settings. These cookies cannot be disabled without affecting the platform's primary functionality.
  • Performance cookies: Gathering information on how users interact with the platform to help us identify technical issues and improve performance.
  • Preference cookies: Saving your personal settings — such as game preferences, language and display layout — so you do not need to reconfigure them each time you log in.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the 15t platform.

4. Data Storage & Security

15t takes data protection seriously. All personal and financial information is stored on servers secured with industry-standard SSL encryption. Access to user data is strictly limited to authorised personnel and governed by rigorous security protocols.

We retain your personal information for as long as your account remains active or as long as needed to provide services to you. Once an account is permanently closed, your data will be kept for the period required under Malaysian law before being securely deleted.

Security measures we have in place include:

  • Data is encrypted in transit and at rest using the latest SSL/TLS protocols.
  • Two-factor authentication is available for added account security.
  • Continuous account activity monitoring to detect any suspicious behaviour.
  • Regular security reviews conducted by our internal technical team to ensure data protection remains up to date.

5. Information Sharing & User Rights

Third-party sharing: 15t does not sell, rent, or share your personal information with third parties for marketing purposes. Information may only be shared in the following circumstances: payment processors required to complete your transactions, law enforcement authorities when mandated by Malaysian law, or technical service providers bound by strict confidentiality agreements with 15t.

Your user rights: As a 15t platform user in Malaysia, you have the following rights with respect to your personal data:

  • Right of access: You may request a copy of the personal information we hold about you at any time.
  • Right of rectification: You have the right to request the correction of any inaccurate or outdated information via your account settings or our support team.
  • Right of erasure: You may request the deletion of your personal data, subject to any retention requirements mandated by law.
  • Right to withdraw consent: You may withdraw consent for certain data processing at any time, though this may affect our ability to provide some services.

6. Policy Changes and How to Contact Us

15t reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices or Malaysian legal requirements. Users will be notified of any material changes via an in-platform notification or through the email address registered to your account.

We encourage you to review this page periodically. Your continued use of the 15t platform after any changes are published constitutes your acceptance of the revised privacy policy.

If you have any questions, concerns or requests regarding this privacy policy or how we handle your personal data, please contact the 15t customer support team through the channels available in the platform after logging in. You may also refer to the FAQ us for more information on privacy and account security.

Contact us: [email protected]

Your Account, Your Data — Safe with 15t

We are committed to protecting your privacy. Register or log in to start enjoying the 15t entertainment platform with complete peace of mind.

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